We apply a very thorough process to identity document verification for security reasons.
If your identity verification has been disapproved, you can see the reason for disapproval by clicking/tapping the status "Rejected" in red color under your email address and check the disapproval reasons.
【PC web】
Log in > Move the cursor to the human-shaped icon on the top right corner > click directly on the Red status under your email
【Mobile web】
Log in > Click or tap the human-shaped icon on the top right of the screen > tap directly on the Red status under your email
【App】
Log in > Tap the human-shaped icon on the top left corner > tap directly on the Red status under your email
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.