bitcastle will upgrade gradually to meet the highest expectation of our users. For now, kindly contact us through our contact form in "Help & Support"
Here's how to find our Help Center and submit a request form:
【PC web】
Log in > Scroll down to the bottom of the screen > Select [Help & Support] > [Contact Us]
【Mobile web】
Log in > human-shaped icon the top right of the screen > Setting > Scroll down to the end > [Help & Support] > [Contact Us]
【App】
Log in > human-shaped icon on the top left of the screen > [Help & Support] > [Contact Us]
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.