If you’re unable to log in on the MT5 platform for PC and mobile, please try the following:
1. Check that the FX account number (MT5 ID), password, and server that you enter perfectly match the ones received after registering.
2. Check your internet connection
3. Restart or even re-install your trading terminal/or mobile application
If, after following the steps above, you’re still unable to log in, please email us at support@bitcastle.io
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.