The archive function is only available for FX accounts (MT5) with deposited funds.
Please note that executing the archive function will set the account balance to zero.
If you could provide the following information, we will assist you in recovering the account balance:
Email content:
① Your name
② MT5 account
③ Email address registered with bitcastle
Attachments: Required number of identification documents (see below)
The following three images are required for the deletion of the FX account (MT5):
① Front side of the submitted identification document during the identity verification process
② Back side of the submitted identification document during the identity verification process
③ Selfie (holding the front side of the identification document used in ①, along with your own face)
※ Regarding the selfie:
Please take the photo in a well-lit area to ensure clear visibility.
Focus on the identification document to make sure the text is legible.
If the text on the identification document in the selfie is not discernible, it cannot be approved.
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.