We will guide you through the process of changing your password.
[PC web]
① Log in to bitcastle, move the cursor to the wallet mark at the top right of the screen, and click "FX (MT5)".
②Click "More" in your account field.
③Click “Change MT5 Password”.
[Mobile App]
①Log into bitcastleFX App.
②Tap “Details”
③Choose “Change MT5 Password”
The following steps are common for both PC and mobile:
④Type your New Password and reconfirm it. Please pay attention to the Password rules. Tap “Change” in the end.
• It should be between 8 and 50 characters.
• It must include both uppercase and lowercase letters.
• It must include at least one number and one symbol.
⑤A verification code will be sent to the entered email address. Please check your email inbox.
⑥Return to the verification code input screen, enter the 6-digit verification code in the "Email Verification Code" field, and click the "Confirm" or "Verify" button.
⑦Congratulations! Your password has been changed.
You can also change password on Metatrader 5. Please follow these steps:
[PC]
① Log in to bitcastle MT5 app on PC, open the MT5 navigation bar.
② Right click on your account and select "Change Password".
③ Enter the account's master password in the Current Password field
④ Choose the Password Type that you want to change
*Note:
- Master Password: for the account that has full authority (trading, deposit, withdraw etc)
- Investor Password: for the account that can “read - only”
⑤ Fill the new password and confirm new password then tap “Ok”
[Mobile App]
①Log in to Metatrader 5 and go to “Setting”
② Tap the space around the login account on the top
③One new sceen will appear. Tap the account information.
④Continue to the next screen. Choose “Change Password”
⑤Choose the Password Type that you want to change
*Note:
- Master Password: for the account that has full authority (trading, deposit, withdraw etc)
- Investor Password: for the account that can “read - only”
⑥Fill the current password, the new password, reconfirm new password then tap “Change”
For further details, please visit:
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.