To ensure that your deposit balance is accurately reflected, please submit a deposit request for the same amount as the transfer amount. If you wish to change the transfer amount, kindly submit a new deposit request.
If you would like to cancel an incorrect deposit request, please provide the following information to support@bitcastle.io:
Name:
MT5 Account:
Deposit Request Date:
Requested Amount:
Once we receive this information, we will be happy to assist you with the cancellation process.
If you have any further questions or concerns, please do not hesitate to click "Contact Us" for additional assistance.