The Verification Identification (KYC) result will be reflected on your bitcastleFX App account within 24h or less. To be able to check your result, please take note of the following information:
Choose "Setting & Support". You will see the status of your KYC under the email address.
- Unverified: You have not completed the KYC process
- Pending: You have submitted your document and are waiting for the review process.
- Rejected: Your document has been rejected. If you click on the status under the email address, you will find the reasons and then can reupdate your document. In this status, you will also receive an email from bitcastle saying that "Result of Identity Document Verification - Identity Document Verification has been rejected"
- Verified: Your document has been accepted/approved. In this status, you will also receive an email from bitcastle saying that "Your account level is at level 4 - Upgrade to level 4 successfully"
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.