This article explains what to do if you do not receive the verification code.
1. Check Your Email Address
Please double-check that the email address you entered is correct.
Make sure there are no typos, missing characters, or that you did not enter a different email address by mistake.
2. Check Your Spam or Other Folders
The automated email may have been filtered into your Spam, Junk, or other folders.
Please check all folders in your email account, especially the spam folder.
3. Add the Email Address to Your Whitelist
In your email client or email provider settings, please add the following address to your whitelist (allowed senders list):
service@bitcastle.io
This helps prevent automated emails from being blocked by spam filters.
4. Check That Your Email Client Is Working Properly
Please confirm that your email client (e.g., Gmail, Outlook) is functioning normally.
Check whether you can send and receive other emails without issues.
If there are any problems, review or adjust your email settings.
5. Check Your Mailbox Storage Capacity
If your mailbox storage is full, you may not be able to receive new emails.
Please delete unnecessary emails or increase your mailbox storage, then try again.
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.