How to Change Your Registered Email Address on bitcastle (When You Can Log In) – Help Center

This article explains how to change the email address registered to your bitcastle account when you are able to log in.

⚠️ Important Notice
After registering your account, you may not be able to change your registered information until the identity verification (KYC) process is completed. Thank you for your understanding.

💻 For PC
1.Log in to bitcastle: https://bitcastle.io/jen

2,Hover your cursor over the profile icon in the top right corner and click your current email address.

3.Click “Change Email.”

4.Enter your new email address in the “Email ” field and click “Save.”

5.For identity verification, enter your current password.

6.Enter the verification code sent to your new email address and click “Verify.”
✅ The verification code is valid for 15 minutes.
⚠️ If Two-Factor Authentication (2FA) is enabled, you will also be asked to enter your 2FA code.

7.Complete the slide puzzle verification.

8.Your email address change is now complete.

📱 For Mobile Web

1.Log in to bitcastle: https://bitcastle.io/jen

2.Tap the profile icon in the top right corner.

3.Tap your current email address.

4.Tap “Change Email .”

5.Enter your new email address and tap “Save.”

6.Enter the verification code sent to your new email address and tap “Verify.”
✅ The verification code is valid for 15 minutes.
⚠️ If 2FA is enabled, you will be asked to enter your 2FA code.