This article explains the main reasons why your cryptocurrency deposit may not be reflected in your account.
Once your deposit is completed, it may take up to 24 hours for the funds to appear in your account.
If more than 24 hours have passed and your balance has not been updated, please check the possible reasons below.
🔍 Possible reasons:
- For XRP deposits, the destination tag may have been omitted
- An incorrect network may have been selected
- Please try refreshing the website or restarting the app
- The wallet address used for the deposit may be incorrect
- There may be a blockchain-side delay or error
- Information Required for Verification
📩 To help us verify your transaction as quickly as possible, please provide the following details in text format (screenshots are not accepted) when contacting us:
- Deposit Address (To)
- Withdrawal Address (From)
- Transaction ID (TXID)
- Network Used for Deposit
- Deposit Amount
- Date of Transaction
- Coin Type
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.