We regret to inform you that we do not accept identity verification (KYC) documents via email.
Please ensure that all identity verification documents are uploaded directly through the official bitcastle website.
For detailed instructions on how to submit your documents, please refer to the article below:
🔗 How to Complete Identity Verification (KYC)
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.