This article explains how long the identity verification (KYC) process may take.
Identity verification may take up to 24 hours to complete.
⚠️ Please note that processing time may be longer depending on the review status and application volume.
🔔 How to Check Your Verification Status
The result of your identity verification will be sent to your registered email address.
You can also check your status by following the steps below:
💻 On PC
1.Log in to your bitcastle account.(https://bitcastle.io/en)
2.Click the profile icon in the top-right corner.
📱 On Mobile Web
1.Log in to your bitcastle account.(https://bitcastle.io/en)
2.Tap the profile icon in the top-right corner.
📱 On the App
1,Log in to the bitcastle app.
2.Tap the profile icon in the top-left corner.
📌 Verification Status Meanings
- "Verified" in green: your KYC submission is successfully approved.
- "Unverified" in orange: you have not completed the KYC verification/ your KYC submiss.
- "Rejected" in red: your KYC submission has been rejected - you can click the status and check the disapproval reasons.
- "Pending" in yellow: your KYC submission is in review process.
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.