This article explains what to do if your identity verification (KYC) application is rejected.
For security reasons, identity verification is conducted under strict review.
If your application is not approved, please follow the steps below to check the reason and resubmit your information.reasons.
💻 On PC
1.Log in to your bitcastle account.（https://bitcastle.io/en）
2.Click the profile icon in the top-right corner of the screen.
📱 On Mobile Web
1.Log in to your bitcastle account.（https://bitcastle.io/en）
2.Tap the profile icon in the top-right corner.
📱 On the App
1.Log in to the bitcastle app.
2.Tap the profile icon in the top-left corner.
📌 Common Steps (PC / Mobile Web / App)
3.Under your email address, tap or click the red message:
“Rejected – Identity Verification Rejected.”
4.You will be able to view the reason for rejection.
✅ Examples of Rejection Reasons
5.After reviewing the reason, click or tap “Update Identity Information” and resubmit your verification.
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.