This article explains the possible reasons why a bitcastle account may be frozen and what to do in such cases.
At bitcastle, we strive to provide a safe and secure service for all users. Therefore, accounts may be frozen when certain conditions are met.
Below are the main reasons for account suspension and the corresponding actions.
1. Multiple Account Creation
・Each user is allowed to register only one account.
・If multiple accounts are created by the same person, the system may automatically freeze the accounts.
How to resolve:
・How to Delete a Duplicate Account
2. Fraudulent Activity or Violation of Terms
An account will be frozen if any of the following activities are detected:
・Unauthorized access
・Abuse or improper use of bonus programs
・Any other actions that violate bitcastle’s Terms of Service
3. Inactivity for More Than One Year
If you do not log in to your bitcastle account for over one year, your account may be automatically frozen due to inactivity.
What to do if your account is frozen
If you receive a notification indicating that your account has been frozen, please contact our customer support team for further assistance.
Our support staff will guide you through the necessary steps to resolve the issue.
Whatever the case may happen, if your account gets banned, we encourage you to immediately contact our Support Team via "Contact Us" function.
What to Do If Your bitcastle Account Is Frozen
