This article explains the common reasons why your total assets may be displayed as “0” after logging in.
🔍 Common Causes
1.You accidentally created a new account from the registration screen instead of logging in to your existing account.
2.You are logged in to a different account that was created by mistake in the past.
3.You were unable to log in using your original email address or password and instead created a new account using another login method, such as Facebook.
⚠️ Important Notes
Please note that even if you complete identity verification (KYC) on a newly created account, it will not be automatically linked to your original account.
In addition, according to our Terms of Service, each user is allowed to create only one account.
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.