This article explains how to reset your login password if you have forgotten it.
If you cannot remember your password, please reset it by following the steps below.
⚠️ Please note: For security reasons, our support team cannot reset your password on your behalf.
🔁 How to Reset Your Password
1.Open the bitcastle login page: https://bitcastle.io/en
and click “Login” at the top right of the screen.
2.When the login page appears, click “Forgot password?”
3.Enter your registered email address and click “Send.”
4.Check your email inbox.
5.Open the email with the subject:“[bitcastle] Password Reset Instructions.”
✅ The email contains a 6-digit alphanumeric verification code. Please copy or write it down.
6.Return to the “Change Password” screen and enter the following:
(1) Enter the 6-digit verification code in the “Verification Code” field.
✅ The code is valid for 15 minutes. If it expires, click “Resend” to receive a new one.
(2) Enter your new password in the “New Password” field.
(3) Re-enter the same password in the “Confirm New Password” field.
(4) Click “Save changes” at the bottom of the screen.
🔐 Password Requirements
Your password must meet all of the following conditions:
・Length: 8–50 characters
・Must include uppercase letters, lowercase letters, numbers, and symbols
・Allowed symbols:! # < > ) ( & @ % + $ * . _ -
7.If Two-Factor Authentication (2FA) is enabled, you will be prompted to enter your 6-digit authentication code.
8.When “Password Changed Successfully” is displayed, the reset process is complete.
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.