- Create new account with bitcastle. Go to bitcastle website: bitcastle.io and choose [Create Account]
- Fill your email address that you will use to register with bitcastle.
- Fill the verification code that has been sent to your email address. Fill the password and the Campaign code (if any) and submit the information.
- You have registered for bitcastle successfully. It’s time for the next step: Identity Verification (KYC).
- On the homepage, please move the cursor to the human-shaped icon on the top right corner. Click on the “Unverified” status.
- A screen will appear to notify you to start the KYC process.
- Register some important information: Nationality, Full name, Date of birth, Gender, Phone number.
- You have registered your personal information successfully. Please continue to do the KYC process. In case you leave this step for later, you can always resume it by clicking the “Unverified” status like in step 5.
- Select your account type: in this case, please choose Personal.
Note: Depending on the country where you have issued your Identity Document (Nationality), you might encounter different types of screens which represent the KYC steps. Those screens will be categorized in 2 types:
- After clicking [Continue], you will choose your document type and upload the required images.
- Then start the selfie process.
- You have successfully taken your selfie. You have successfully submitted your Identity Document. Click [Got it] and wait for your KYC result within 24h as it is in “Under review” status.
10. Reconfirm the fact that you are not from the US.
11. Reconfirm the country where you have issued your Identity Document and Document type.
12. Start uploading your ID document (front and back side; clear and visible; no scanned photos or screenshots allowed). You can also “Continue on phone” for your convenience.
While using your phone, you can choose to upload a photo or take a photo.
13. The next step is taking a selfie. You can continue by your phone for your convenience. Please follow the instructions so that you can have a valid selfie. Note: this is a live selfie and bitcastle won’t accept scanned photos, screenshots or photos taken with only one pose. Please pay attention to the instructions. Please remember to allow Camera Access when using your phone.
14. You have successfully submitted your Identity Document. Click [Done] and wait for your KYC result within 24h as it is in “Under review” status.
* KYC results
It’s time to check your KYC result! You can always check the status of your KYC verification under your email address.
Rejected
If it is in red color and said “Rejected”- it means your document has been rejected and you will need to resubmit. You can check the reason why your document has been rejected by clicking the status or by checking the email. Click [Update Identity Verification] to resubmit your document.
Approved/Accepted/Verified
Congratulations! You have successfully passed the KYC process. The status is in green and says “Verified”. It means that your account has been approved and you have now reached level 4, which is the highest level.
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.