bitcastle Support
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Recent activity by bitcastle Support-
How to check the profit after subcribing a product?
To check the profit of the product that you have subscribed, please follow the steps below: [WEBSITE]① Login to your bitcastle account② Choose [Earn] > [My Earning] ③ Check the [Cumulative Interest...
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How to check Earn Wallet?
Please refer to the following steps to check your Earn Wallet: [WEBSITE]① Login to your bitcastle account② Choose [Wallet] > [Earn]③ Now you can check the balance of your Earn Wallet [MOBILE WEB]...
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How many products can I buy at once?
There are unlimited products that you can subscribe to at once. If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.
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Will I lose all the profit if I redeem before the maturity date of the fixed-term product?
Users can choose to redeem their entire balance at any time before the redemption date, but they will lose all the interest they have received or accumulated up to that point. If you have further...
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Why was my product cancelled?
The user's product is cancelled when bitcastle determines fraud activities from this account. If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" fun...
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How to check my Earn history?
Please refer to the following steps to check your earnings: [WEBSITE]① Login to your bitcastle account② Choose [Earn] > choose [History]or:Choose [Orders] > click on [Earn]③ Now you can see your Ea...
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How to check the information of the product I have subscribed?
Please refer to the following steps to check your earnings: [WEBSITE]① Login to your bitcastle account ② Choose [Earn] > click to [My Earning]or: Click on [Wallet] > choose [Earn]③ Now you can see ...
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I can not subcribe to a product.
There are some circumstances that the user can not subscribe to a product. Please check the following reasons: ① You don't have any balance of the currency of the product that you want to subscribe...
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How to subcribe to a product?
To subscribe to a product, please follow steps below: [WEBSITE]① Login to your bitcastle account ② Choose [Earn] > Choose a product you want to subscribe to > click [Subscribe]③ Setup information: ...
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Min - max amount of each product that users can subscribe.
Each currency requires a specific min and max amount that users can subscribe to. Please refer to the following information: (min - max)1. BTC: (0.019 - 1.8)2. ETH: (0.3 - 29)3. USDT: (500 - 1,500,...