bitcastle Support
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Recent activity by bitcastle Support-
Can I follow more than one Elite Trader?
Yes, Followers can multicopy up to 10 Elite Trader to optimize their investments. Please note that the parameters set up for each Elite Trader are unique and separate from each other. Orders copied...
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Why did my copy trade order fail?
Your copy trade order may fail due to several reasons such as the Elite Trader canceling the order, removing you as a follower, insufficient funds in your account, or reaching copy trading limits f...
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What is the purpose of Copy Trading?
The purpose of Copy Trading is to profit from the sound investment decisions of others without the need to invest time and effort in market research or follow a specific trading philosophy. If they...
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Does copy trading guarantee profits?
Copy trading does not guarantee profits and carries a significant level of risk. You should take risk control and invest rationally within your financial ability. If you have further inquiries, p...
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Can I lead and copy trades simultaneously?
No you can't be an Elite trader and a Follower at the same time. If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.
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What are the fees associated with a copy trade?
Beside the Sharing Profit that a Follower need to share with their Elite trader, both Follower & Elite trader will need to only pay a small amount of Futures trading fee. If you have further inqu...
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Why do Followers can not copy certain trades from their Elite traders?
If Followers aren’t able to follow a copy trade, it could be for one of several reasons:1. The Follower’s Derivatives Copy Trading Account has insufficient funds to copy.2. The maximum copy trades ...
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How long does it take for copied trades to be executed in my account?
Trades are typically executed in less than a second from the instant the trader you copy executes their own trades. If you have further inquiries, please don't hesitate to contact our Support Tea...
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Are there any KYC requirements for Derivatives Copy Trading?
Yes, Individual KYC Lv. 4 is required. If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.
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Can I undo the copying trades?
During the process of copying trades from outstanding traders, users have the option to cancel the follow and copy actions. When initiating the cancellation, the system will check if there are stil...