bitcastle Support
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Recent activity by bitcastle Support-
Which account does a token need to be in to participate in Launchpad?
Spot account. Tokens in other accounts will not be counted. If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.
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When will the exchange rate between USDT and the new token be available?
The exchange rate between USDT and the new token will be displayed directly on the Launchpad page upon the release of the new project. Please refer to the bitcastle's Launchpad event page for the l...
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When can I start trading the new Spot pair?
You can trade the new Spot pair after it goes live on bitcastle. Please stay tuned to our blog announcements, or follow us on Twitter, Telegram, and YouTube. If you have further inquiries, please...
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How is the Token Allocation Amount is calculated in each Launchpad's form?
1. IEO Lottery 2. IEO Subscription 3. Airdrop (1) IEO LotteryFormula: Token allocation amount = MIN(Final Committed Amount / Sale Price, Hard cap per user)After calculating the actual Token All...
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What's the Subscription Period and how is it calculated?
When the system changes the LaunchPad status to "On Going" and updates the status on the user interface, the LaunchPad will officially enter the Subscription phase.Just before the Launchpad officia...
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Is the Launchpad participation on a “first come, first served” basis?
No, the total airdrop amount will vary depending on the project. The number of winners and the airdrop amount are not fixed. If you have further inquiries, please don't hesitate to contact our Su...
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Will the USDT I've committed be locked?
Yes. The amount of USDT you've committed to the project will be locked and cannot be accessed for transfers, withdrawals or trading until after the Distribution Period. If you have further inquir...
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Can I uncommit the USDT I’ve committed during the Subscription Period?
No, you cannot cancel the token that you’ve committed. It will be refunded at the Result Announcement period. If you have further inquiries, please don't hesitate to contact our Support Team via ...
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What happens during the Distribution Period?
At the end of the event, each winner will receive the project's tokens that are sent to Funding account, and the remaining amount of committed tokens (if any) will be refunded to the Spot account. ...
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What happens during the Result Announcement Period?
Once the calculation phase is completed, the system will notify users of the results via email.The notification will include:- Participation results- Maximum number of tokens to be received- Detail...