bitcastle Support
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Recent activity by bitcastle Support-
What happens during the Calculation & Verification Period?
After the Subscription period ends, the system will snapshot the data and hold the committed funds of participants. It will then calculate the token allocation based on the current collateral or he...
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What happens during the Subscription Period?
Users can register to participate in the lucky draw when the LaunchPad begins by meeting certain conditions:- Individual KYC: Complete personal profile verification.- Location and Country: Be locat...
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How do I check the token amount I committed during the event?
You can check your committed token amount on the User Center page. If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.
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How do I check my Launchpad rewards?
You can check your estimated rewards and actual rewards on the User Center page. If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function
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If I have subscribed, am I guaranteed to receive tokens in the end?
Users participating in bitcastle's Launchpad subscriptions will follow the partial winning mechanism and are not guaranteed to receive tokens. If you have further inquiries, please don't hesitate...
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Do I need to keep a sufficient balance in my account to participate in bitcastle's Launchpad?
For bitcastle's Launchpad, sufficient balance is not required anymore before token distribution after subscription. If you have further inquiries, please don't hesitate to contact our Support Tea...
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How many times can I participate in bitcastle's Launchpad?
You can participate in the same project only once with your one and only KYC account. But you can participate in other projects in progress. If you have further inquiries, please don't hesitate t...
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What is Launchpad's User Center?
The User Center is where aggregated data about Launchpad joined/joining projects is stored. If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" funct...
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Steps to participate in bitcastle's Launchpad as an end user?
Follow these steps to participate in bitcastle's Launchpad:(1) Make sure that you already have a level 4 KYC. Login to bitcastle.io (2) Move the cursor to [Trade] and choose [Launchpad](3) Choose o...
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What does the hard cap per user mean?
The hard cap means the maximum amount of Launchpad token allocation each user can receive. If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" functi...