Here is how to set up the Two-Factor Authentication (2FA):
① Install the Two-Factor Authentication app on App Store or Google Play Store or App for PC.
② Log into bitcastle:
[PC web] & [Mobile web]
Log in > Human-shaped icon on the top right of the screen > Settings > Two-Factor Authentication > "Turn On" > Fill your password
[App]
Log in > Human-shaped icon on the top left of the screen > Settings > Security > Two-factor authentication - Turn On or Enable > Fill your password
Then you will see the QR code and a line of setup key. Then tap [Next Step]
③ Open the Google Authenticator app,
[2FA PC App]
Click the pen icon for PC App, then choose [+] icon, then choose [Scan a QR code]. If you cannot scan the QR code, please choose [Manual Entry] and enter the 16 digit key, then click OK.
[2FA Mobile App]
Tap the [+] icon at the bottom of the screen, select [Scan QR code]. If you can't scan the QR code, enter the 16 digit setup key instead. Then click [Add]
④ Now a 6-digit code will appear on the Google Authenticator app. Enter these 6-digit code then tap [Verify]
The 6-digit code displayed on the two-factor authentication app changes every 30 seconds. If the code cannot be entered within 30 seconds, the message "Invalid authentication code" will be displayed.
After 30 seconds, a new 6-digit code will be displayed, please choose it if you miss the first time.
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.