About Phone Support

This article explains how to contact bitcastle regarding inquiries.

📢 Phone Support Availability

We apologize for the inconvenience, but bitcastle does not currently offer support via phone calls.

If you need assistance, please contact us by email by following the steps below.

💻 For PC Web

1.Log in to bitcastle(https://bitcastle.io/en).

2.Click “Submit a Request” at the bottom of the page.

3.Fill in all required fields and click “Submit.”


📱 For Mobile Web

1.Log in to bitcastle(https://bitcastle.io/en).

2.Tap “Help & Support” at the bottom of the screen.

3.Tap “Contact Us” at the top right of the screen.

4.Fill in all required fields and tap “Submit.”


📱 For the App

1.Log in to the bitcastle app and tap the profile (person) icon at the top left of the screen.

2.Tap “Help & Support.”

3.Tap “Contact Us” at the top right of the screen.

4.Fill in all required fields and tap “Submit.”


Thank you for your understanding and cooperation.

If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.