bitcastle Support
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Articles
Recent activity by bitcastle Support-
Multiple Account Policy
This article explains whether multiple accounts can be created on bitcastle.On bitcastle, each user is allowed to create only one account.Please note that creating multiple accounts may result in a...
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How to Change Your Registered Email Address on bitcastle (When You Can Log In)
This article explains how to change the email address registered to your bitcastle account when you are able to log in.⚠️ Important NoticeAfter registering your account, you may not be able to chan...
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Eligible Countries for Account Registration
This article explains the countries and regions where account registration on bitcastle is available.Currently, users residing in the United States are not eligible to register for a bitcastle acco...
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Age Requirement
This article explains the age requirement for registering on bitcastle.bitcastle does not allow account registration for users under the age of 18.Please ensure that you are 18 years of age or olde...
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What to Do If You See “Invalid Email Address or Password”
This article explains what to do if you see the message “Incorrect email address or password” when trying to log in.Please check the following:・Make sure that the email address and password you ent...
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How to Open an Account
This article explains how to open a bitcastle account.Account Registration Steps1.Open the following URL: https://bitcastle.io/en Click “Create account” in the top-right corner of the screen. ✅“Cre...
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Funding Wallet and Refund Policy
This article explains how to handle cases where funds are mistakenly deposited into the Funding Wallet.❗ Important Notice Regarding RefundsPlease note that we are unable to process refunds for depo...
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How to Purchase Cryptocurrency Using Onramper, Transak, or Alchemy
This article contains the following sections:I. How to deposit Crypto with OnramperII. How to deposit Crypto with TransakIII. How to deposit Crypto with Alchemy Please follow the steps below to d...
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How many ranks are there for Elite traders?
The system will generate a Level system for Elite Traders: Cadet< Bronze< Silver< Gold. For each level, traders will have specific privileges such as follow limits, profit-sharing ratios, etc. Trad...
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Why Your Futures Bonus Decreases
This article explains the reasons why your Futures Bonus balance may decrease.Futures Bonuses have a validity period based on each campaign’s conditions (usually 14 days).If the bonus exceeds the v...