This article explains the possible reasons why you may not receive the confirmation email when submitting a withdrawal request.
If you do not receive the confirmation email, please check the following:
・Please confirm that the email address you registered is correct.
・Check your spam folder and other folders.
・Set up a whitelist of email addresses.
・Add service@bitcastle.io to the list.
・Make sure your email client is working properly.
・Check if the mailbox is full.
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.