This article explains what to do if your cryptocurrency withdrawal has not been reflected.
For security reasons, bitcastle normally requires 24–72 hours from the date of application until the withdrawal is completed.
However, if the remittance is congested or if a strict investigation is required due to security reasons, it may take longer to complete the screening.
✅ Please Check the Following Items：
・ Confirm Your Withdrawal by Email
After applying for withdrawal, be sure to tap the [CONFIRM WITHDRAW] button in the confirmation email sent to your registered address.
⚠️ If you forget to tap this button, your withdrawal application will remain in an “unconfirmed” state and will not be reviewed.
・Verify Your Withdrawal Address
Please double-check that the withdrawal address you entered is correct.
If you complete correctly all the steps and still have not yet received the confirmation,
please don't hesitate to contact our Support Team via "Contact Us" function.