For security reasons, bitcastle normally requires a 24-72 hour wait from the date of application until the withdrawal is completed.
However, if the remittance is congested or if a strict investigation is required due to security reasons, it may take longer to complete the screening.
Please also check the following items:
・After applying for withdrawal, be sure to tap the [CONFIRM WITHDRAW] button in the confirmation email sent to your registered address. Please note that if you forget to tap, the withdrawal application will be in the "unconfirmed" state and will not be reviewed.
・Please double check that the withdrawal address is correct.
If you complete correctly all the steps and still have not yet received the confirmation, please don't hesitate to contact our Support Team via "Contact Us" function.