This article explains the main reasons why you may see the message “Invalid withdrawal address.”
If you receive this error when registering a withdrawal address, please check the following:
1. The Selected Token Does Not Match the Address
The withdrawal address must correspond to the selected cryptocurrency.
Examples:
・If you select BTC, you must enter a BTC address.
・If you select ETH, you must enter an ETH address.
・If you select BTC but enter an ETH address (or vice versa), the transfer cannot be processed correctly.
2. The Withdrawal Address Is Incorrect
A withdrawal address consists of a string of alphanumeric characters (including uppercase and lowercase letters).
If even one character is incorrect, the transfer may fail.
Please make sure to enter the correct address.
3. Unsupported Cryptocurrency or Incorrect Information
Please ensure that you are entering a valid address for a cryptocurrency supported by the receiving exchange or wallet.
Entering an unsupported cryptocurrency or incorrect information may result in an invalid address error.
If you have further inquiries, please don't hesitate to contact our Support Team via "Contact Us" function.