bitcastle Support

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Articles

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  • HIGH & LOW – About Payouts

    1. HIGH&LOW
    2. HIGH&LOW

    This article explains payouts in HIGH & LOW trading.A payout refers to the profit paid to a customer when their prediction is correct in binary options trading.The payout rate applied depends on th...

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  • About System Maintenance

    1. System・Wallets
    2. System

    This article explains how bitcastle handles system maintenance and where you can check maintenance information.🔧 About Maintenancebitcastle performs regular system maintenance to introduce new feat...

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  • About Trading Limits

    1. Trading・Currencies
    2. Trading・Currencies

    This article explains trading limits on bitcastle.🔍 About Trading LimitsIn some cases, trading volumes may be limited at the request of the currency issuer or liquidity provider.You can check the d...

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  • How to Sell Cryptocurrency and Withdraw as Fiat Currency

    1. Deposit・Withdrawal
    2. Withdrawal

    This article explains how to sell cryptocurrency and withdraw funds as fiat currency.Fiat currency deposits and withdrawals are only available if you are already using bitcastle’s MT5 / MT4 (Forex)...

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  • How to Check Your Deposit Address

    1. Deposit・Withdrawal
    2. Deposit

    In this article, we will explain how to check your cryptocurrency deposit address.A deposit address is the address required when sending funds from another wallet to your bitcastle wallet.⚠️ Import...

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  • How do I set up Two-Factor Authentication (2FA)

    1. 2FA
    2. 2FA

    This article explains how to set up Two-Factor Authentication (2FA) on bitcastle.💻 PC (Web)1.Log in to bitcastle (https://bitcastle.io/en), hover over the person icon in the top-right corner, and c...

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  • About Login Notification Emails

    1. Log In・Log Out
    2. Log In

    This article explains how login notification emails work on bitcastle.Login notification emails are automatically sent to inform you of your login activity and play an important role in maintaining...

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  • Password Requirements

    1. New account
    2. Create an account

    This article explains the password requirements for bitcastle accounts.To protect your account, we require you to set a strong and secure password.🧩 Password RulesYour password must meet all of the...

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  • About Campaign Codes

    1. New account
    2. Create an account

    This article explains campaign codes on bitcastle.💡 What Is a Campaign Code?A campaign code is a special code distributed by bitcastle influencers through various social media platforms.This code i...

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  • How to deposit JPY to Funding Wallet？

    1. System・Wallets
    2. Wallets

    ⚠️Currently, deposits in Japanese yen to the funding wallet are temporarily suspended. We kindly ask for your patience until the service resumes.Now you can deposit JPY directly to your bitcastle w...

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