bitcastle Support

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Articles

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  • How to Change the Language

    1. System・Wallets
    2. System

    This article explains how to change the language settings on bitcastle.💻 For PC Web1.Log in to bitcastle(https://bitcastle.io/en).2.Click the language icon (alphabet icon) at the top right of the s...

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  • How to Cancel an Order

    1. Trading・Currencies
    2. Trading・Currencies

    This article explains how to cancel an order on bitcastle.💻 For PC Web1.Log in to bitcastle(https://bitcastle.io/en).2.Hover your cursor over the document/file icon at the top of the screen and cli...

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  • If You Do Not Receive the Withdrawal Confirmation Email

    1. Deposit・Withdrawal
    2. Withdrawal

    This article explains the possible reasons why you may not receive the confirmation email when submitting a withdrawal request.If you do not receive the confirmation email, please check the followi...

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    • 2 votes

  • Why Two-Factor Authentication (2FA) Is Important

    1. 2FA
    2. 2FA

    This article explains the importance of Two-Factor Authentication (2FA) on bitcastle.🔍 What Is Two-Factor Authentication?Two-Factor Authentication (2FA) is a security method that adds an extra laye...

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  • About Identity Verification

    1. KYC Verification
    2. KYC

    This article explains why submitting identity verification (KYC) documents is required.🪪 1. To confirm customer identity Customer identity validation is highly important because it establishes that...

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  • How to Reset Your Login Password for the bitcastle Official Website

    1. Log In・Log Out
    2. Log In

    This article explains how to reset your login password if you have forgotten it for the bitcastle official website.⚠️ Important NoticeIf you have enabled Two-Factor Authentication (2FA), you will b...

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    • 4 votes

  • Account Opening Fees

    1. New account
    2. Create an account

    This article explains the account opening fees for bitcastle.Opening an account on bitcastle is completely free of charge.For detailed instructions on how to open an account, please refer to the ar...

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  • Purpose of the Funding Wallet

    1. System・Wallets
    2. Wallets

    This article explains the purpose and usage of the Funding Wallet on bitcastle.🔍 About the Funding WalletThe Funding Wallet is currently dedicated exclusively to HIGH & LOW trading.To use funds in ...

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  • Why am I unable to locate my profile on the Top Elite Traders Page (aka Leaderboard)?

    1. Copy Trading
    2. Elite Trader's Zone

    In order to qualify for the Leaderboard, Elite Traders will need to reach the required criteria which vary for each category. Once achieved, all Elite Traders’ profiles will be ranked according to ...

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  • Futures Bonus Transfer

    1. Futures
    2. Futures Bonus

    This article explains the transfer rules for the Futures Bonus.Futures Bonus cannot be transferred to your Futures balance.The Futures Bonus can only be used as a dedicated balance for Futures Trad...

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