bitcastle Support

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  • If Your Identity Verification Is Taking Longer Than Expected

    1. KYC Verification
    2. KYC

    This article explains the main reasons why identity verification (KYC) may take longer than usual.Due to system upgrades or the launch of new campaigns, the number of identity verification applicat...

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    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • How to Reconfigure Two-Factor Authentication Using the 16-Digit Setup Key

    1. 2FA
    2. 2FA

    This article explains how to reconfigure Two-Factor Authentication (2FA) using your 16-digit setup key.đŸ’» Two-Factor Authentication (PC Version App)1.Open the installed Two-Factor Authentication app...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • -4 votes

  • Deposits via Fiat Currency

    1. Deposit・Withdrawal
    2. Deposit

    bitcastle allows deposits via fiat currency; however, this option is available only in specific cases.Please review the information below and proceed using the appropriate method.💾 When Fiat Deposi...

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    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • Campaign Code Eligibility

    1. New account
    2. Create an account

    This article explains who is eligible to use campaign codes.đŸ‘€ Eligible Users・Campaign codes are available only to new users during account registration.・Users who already have a bitcastle account a...

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    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How can I check my Futures Bonus

    1. Futures
    2. Futures Bonus

    In this article, we will show you how to check your Futures Bonus on bitcastle. 💡 Note: The Futures Bonus is credited to your Futures Account, but it is not directly reflected in open positions or ...

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    • Updated
    • 1 follower
    • 0 comments
    • -3 votes

  • About USDT in the Reward Wallet

    1. System・Wallets
    2. Wallets

    This article explains how USDT held in the Reward Wallet can be used.🔍 How to Use USDT in the Reward WalletCurrently, USDT in the Reward Wallet can be used for HIGH & LOW trading.No transfer or add...

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    • Updated
    • 1 follower
    • 0 comments
    • -4 votes

  • HIGH & LOW – Available Currencies

    1. HIGH&LOW
    2. HIGH&LOW

    This article provides information on the currencies available for use in HIGH & LOW trading.In HIGH & LOW trading, you can use the following two currencies:・USDT・JPY If you have further inquiries, ...

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    • 1 follower
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    • 0 votes

  • How to Check Your Trading History

    1. Trading・Currencies
    2. Trading・Currencies

    This article explains how to view your trading history on bitcastle.đŸ’» For PC Web1.Log in to bitcastle(https://bitcastle.io/en).2.Hover your cursor over the document/file icon at the top of the scre...

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    • 1 follower
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  • How to Add a Withdrawal Address on bitcastle

    1. Deposit・Withdrawal
    2. Withdrawal

    This article explains how to add a withdrawal address.đŸ’» PC1. Log in to bitcastle: https://bitcastle.io/en2. Click Wallet on the upper right of the screen3. Select Overview 4. Click + Add Withdrawal...

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    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • If Your Identity Verification Is Rejected

    1. KYC Verification
    2. KYC

    This article explains what to do if your identity verification (KYC) application is rejected.For security reasons, identity verification is conducted under strict review.If your application is not ...

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    • Updated
    • 1 follower
    • 0 comments
    • -5 votes