bitcastle Support

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Articles

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  • The Two-Factor Authentication Code Is Incorrect” Message

    1. 2FA
    2. 2FA

    This article explains what to do if you see the message “The two-factor authentication code is incorrect.”🕓 1. Check the Code Validity PeriodThe 6-digit 2FA code is automatically refreshed every 30...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • -2 votes

  • Deposit Not Showing After 24 Hours

    1. Deposit・Withdrawal
    2. Deposit

    This article explains the main reasons why your cryptocurrency deposit may not be reflected in your account.Once your deposit is completed, it may take up to 24 hours for the funds to appear in you...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • Why Your Futures Bonus Is Forfeited

    1. Futures
    2. Futures Bonus

    This article explains the main reasons why your Futures Bonus may disappear.Futures Bonuses have a validity period based on the conditions of each campaign that awarded them.Once this period expire...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • How to Check Your Wallets

    1. System・Wallets
    2. Wallets

    This article explains how to check the various wallets available on bitcastle.✅ To help users manage their assets more efficiently, bitcastle provides 7 types of wallets.💻 For PC Web1.After logging...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • HIGH & LOW – How to Check Trading History

    1. HIGH&LOW
    2. HIGH&LOW

    This article explains how to check your HIGH & LOW trading history.💻 PC (Web)1.Log in to bitcastle (https://bitcastle.io/en), hover over the file icon in the top-right corner, and click “HIGH & LOW...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • How to Check Cryptocurrency Prices

    1. Trading・Currencies
    2. Trading・Currencies

    This article explains how to check the latest prices of coins and tokens listed on bitcastle.💻 For PC Web1.Log in to bitcastle(https://bitcastle.io/en).2,Click “Markets” at the top of the screen.3....

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    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Delete a Saved Withdrawal Address on bitcastle

    1. Deposit・Withdrawal
    2. Withdrawal

    This article explains how to delete a registered withdrawal address.💻 On PC1.Log in to your bitcastle account (https://bitcastle.io/en).2.Hover over the wallet icon in the top-right corner and clic...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Changes or Cancellations of Deposits via Payment Providers

    1. Deposit・Withdrawal
    2. Deposit

    This article explains changes and cancellations for deposits made through payment providers.Once you have clicked the “Buy” button and completed the purchase process with a payment provider, change...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Identity Verification Processing Time

    1. KYC Verification
    2. KYC

    This article explains how long the identity verification (KYC) process may take.Identity verification may take up to 24 hours to complete.⚠️ Please note that processing time may be longer depending...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • How to Disable Two-Factor Authentication (2FA) While Logged In

    1. 2FA
    2. 2FA

    This article explains how to disable Two-Factor Authentication (2FA) when you are already logged in to your bitcastle account.💻 PC (Web)1.Log in to bitcastle (https://bitcastle.io/en), hover over t...

    • bitcastle Support
    • Updated
    • 0 followers
    • 0 comments
    • -1 votes