bitcastle Support

  • Total activity 338
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 86

Articles

Recent activity by bitcastle Support Recent activity Votes

  • Verification Code Is Invalid

    1. New account
    2. Create an account

    This article explains what to do if your verification code is shown as “Invalid” during registration.🔍 Possible CauseIf the verification code is displayed as “Invalid”, it may have expired.Please n...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • -2 votes

  • Causes of Position Liquidation

    1. Futures
    2. Futures Bonus

    This article explains the possible causes of position liquidation (forced liquidation) in Futures Trading.⚠️Situations That May Lead to LiquidationUnexpected liquidation may occur if your position ...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Check the Reward Wallet

    1. System・Wallets
    2. Wallets

    This article explains how to check your Reward Wallet on bitcastle.💻 For PC Web1.Log in to bitcastle(https://bitcastle.io/en).2.Hover your cursor over the wallet icon at the top right of the screen...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • -2 votes

  • HIGH & LOW – About Binary Options

    1. HIGH&LOW
    2. HIGH&LOW

    This article provides an overview of Binary Options.A binary option is a type of trading in which you predict whether an exchange rate will rise or fall compared to the current price after a fixed ...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Why Your Total Assets Are Displayed as 0

    1. Trading・Currencies
    2. Trading・Currencies

    This article explains the common reasons why your total assets may be displayed as “0” after logging in.🔍 Common Causes1.You accidentally created a new account from the registration screen instead ...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • If “Invalid Withdrawal Address” Is Displayed

    1. Deposit・Withdrawal
    2. Withdrawal

    This article explains the main reasons why you may see the message “Invalid withdrawal address.”If you receive this error when registering a withdrawal address, please check the following: 1. The S...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Available Credit Cards for Deposits

    1. Deposit・Withdrawal
    2. Deposit

    This article explains the credit cards that can be used when depositing via cryptocurrency purchase.Through our partnered payment providers (Transak, Onramper, and Alchemy), the following payment m...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Submitting Identity Verification Documents via Email

    1. KYC Verification
    2. KYC

    We regret to inform you that we do not accept identity verification (KYC) documents via email.Please ensure that all identity verification documents are uploaded directly through the official bitca...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • How to Check Your 16-Digit Setup Key

    1. 2FA
    2. 2FA

    This article explains how to check your 16-digit setup key for two-factor authentication (2FA).🔍 About the Setup KeyThe setup key can only be viewed at the time you enable two-factor authentication...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • -2 votes

  • What to Do If You Do Not Receive the Verification Code

    1. New account
    2. Create an account

    This article explains what to do if you do not receive the verification code.1. Check Your Email AddressPlease double-check that the email address you entered is correct.Make sure there are no typo...

    • bitcastle Support
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote